Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges are done for free up to 1 exchange. A delivery fee of KD 2 will be charged for the second exchange onwards.

Several types of goods are exempt from being returned. Products like protective masks, Tubular, toe separators and socks cannot be returned for hygienic purposes. Perishable goods such as food or medicines cannot be returned. We also do not accept products that are underwear or sanitary goods.

Additional non-returnable items:

-Gift cards

-Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

ü Any item not in its original condition, is damaged or missing parts for reasons not due to our error

ü Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Pick up of a Returned product is chargeable for KD 5, if the total invoice after the return is less than KD 20. This amount will be deducted from your refund value.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  (sales@revive.com.kw).

Sale items

Our regular priced items and sale items can be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. In this case, we need to be informed within 14 days. If you need to exchange it for the same item, send us an email at (sales@revive.com.kw) and send your item to: Revive Group, (sales@revive.com.kw) Kuwait , Kuwait.